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Release Notes – 2026-09-03

🏥 EHR Platform (For Clinic & Provider Staff)

These updates are designed to simplify your clinical workflows, streamline questionnaire management, and integrate cross-platform support tools.

🌟 What’s New?

  • Intercom Help Center Integration

    • Activated the Intercom communication workspace for Charted Health using our centralized organization structure. Staff can now access dedicated live support channels directly within the platform.

  • Smart Questionnaire Edit Lock

    • Updated the forms engine to evaluate a new read-only structural status code. The system now dynamically checks this code to instantly lock or open clinical questionnaires for editing.

🛠️ Bug Fixes & Enhancements

  • Split Lab Requisition Refresh Fix

    • Fixed a bug where refreshing a split laboratory requisition incorrectly appended historical documentation versions rather than cleanly overwriting them with the latest data.


🌐 Patient Portal (For Patients)

These updates focus on delivering a smoother, more communicative experience for patients managing their health profiles.

🌟 What’s New?

  • Patient Portal Intercom Support

    • Enabled native Intercom support channels across the Patient Portal for both Miora and Charted Health users, allowing you to quickly connect with your care team whenever you need real-time assistance.

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