This is useful when a patient visit requires another practitioner or member of the care team to participate in the same session. The new functionality extends the call so additional participants can join without starting a separate video conferencing session.​
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Start the video call with the patient as you normally would.
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While the call is active, select the option used to invite an additional participant.

Depending on the version of the application, this may be labeled Invite practitioner, Add Participant, or a similar option.
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Select the person you want to invite from the available participants. You can use the search bar for quick search.

After selecting the participant, send the invitation. The selected participant will be associated with the existing video conferencing session.

Once an additional participant has been invited, they can join the existing video conferencing session through the invitation presented to them.

Select Accept or the corresponding action presented with the invitation.

The participant will then enter the existing video conferencing session with the other participants.

After the additional participant joins, the interface automatically accommodates multiple participants. Instead of displaying only the practitioner and patient, the call displays the participants who are currently connected to the session.

The video conferencing experience supports participant presence and media status, allowing participants to see who is currently connected to the session. Depending on the available controls, participants may also be able to manage their microphone and camera during the call.

If an invitation needs to be withdrawn before the participant joins, the practitioner can cancel the pending invitation when the Cancel Invitation option is available.

Participants can leave the video conferencing session using the existing call controls.

Leaving the session removes that participant from the active video call while allowing the remaining participants to continue the session, when supported by the current call workflow.
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Yes. The video conferencing experience has been updated to support multiple participants in the same session.

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No. Existing practitioner-to-patient calls continue to be supported.

The multi-participant capability extends the existing workflow rather than replacing it.

Yes. The feature is designed to allow an additional participant to be invited to an active video conferencing session.
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Yes, when a pending invitation is available to be canceled.
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No. The additional participant joins the existing session.

Verify that:

If the problem persists, contact our support team.
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Verify that the invitation is still active and that the video conferencing session has not ended. If the invitation was canceled, a new invitation may be required.
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Confirm that the additional participant has actually joined the session rather than only receiving an invitation.