When a patient has been set up in the Primary Care Platform (PCP), they will receive an invitation to set up their Patient Portal. This portal allows them to access and manage their personal health information conveniently online. From your account, you’ll be able to:
Place and pay for orders (lab, Prescription, Nutraceutical Orders)
Reschedule or cancel upcoming orders
Manage and stop active auto-shipments
However, if the patient loses the initial setup information or does not access their portal before the invitation expires, we will need to provide them with a Temporary Password. Once the patient has this temporary password, they will be able to log in to their portal and begin managing their health information online.
For patients who wish to change their password, they can do so easily by clicking on the “Forgot password” link on the login page and follow the prompt.
After clicking this link, they will enter their email and click send Verification Code
then they will enter the code and select verify code that was sent to your email.
Once this has been entered, the patient will then enter your desired password and select finish.
This process helps ensure that their account remains secure and that they can access their portal with a password that is easy for them to remember. If the patient encounters any issues during this process or does not receive the password reset email, they should contact our support team for further assistance.